1. Overview & Transparency Commitment
At iZdigi, we prioritize professional clarity and operational integrity. Because our offerings range from downloadable digital source code to intensive custom infrastructure setups, our refund guidelines are structured to reflect resource allocations, technical deliverable formats, and intellectual property transfers.
2. Refund & Cancellation Terms Across 6 Service Offerings
The table below establishes the explicit refundability criteria and request windows for each product category:
| Product / Service Group | Price Range | Request Window | Refund Conditions & Policy |
|---|---|---|---|
| 1. Digital Code & Landing Kits | $0 – $39 USD | Within 48 hours of purchase | Non-refundable once downloaded. Due to the irrevocable nature of downloadable digital source code, purchases are final once repository access or zip files are downloaded. Single exception: Corrupted files or reproducible technical defects verified by our engineering team that cannot be resolved within 48 business hours. |
| 2. Turnkey WordPress Native & VPS | $1,000 – $3,000 USD | Prior to milestone delivery | • 100% Refund: If requested in writing before the technical kickoff session or server provisioning. • 50% Refund: If staging infrastructure is configured but contract is terminated prior to visual approval. • 0% Refund: Once root VPS credentials and complete repository source code have been handed over. |
| 3. Managed Cloud WaaS | Monthly / Annual Billing | Before next billing cycle | • Cancel anytime: Subscriptions can be canceled at any time via the Lemon Squeezy Customer Billing Portal. Access remains active through the end of the paid billing period. • Current billing cycle fees are non-refundable, unless independent monitoring verifies server availability (Uptime SLA) dropped below 99.5% in the preceding month. |
| 4. Technical SEO Entity Audit | Fixed-Scope (48h) | 48 business hours | • 100% Refund: If iZdigi fails to deliver the technical audit report and schema recommendations within 48 business hours of receiving required access. • 0% Refund: Once the technical report and entity schema graph have been generated and dispatched. |
| 5. n8n Automation & Webhooks | Per Solution Contract | Per Milestone Agreement | Refunds are governed strictly by technical milestones defined in the solution proposal. Fees allocated to milestones that have been reviewed and accepted (signed off) are non-refundable. |
| 6. iZ Academy | 1:1 Mentorship Package | Before Session 1 | • 100% Refund: If requested in writing at least 24 hours prior to the scheduled first mentorship session. • Pro-rata Refund: Deducts delivered hours if unavoidable circumstances arise after sessions commence. |
3. Standard Refund Request & Fulfillment Process
To initiate a formal refund review, follow this 3-step technical protocol:
Send Formal Notice
Email [email protected] with the subject line [Refund Request] - [Lemon Squeezy Order ID]. Include technical details or error screenshots.
Technical Audit (24-48h)
Our engineering team investigates the inquiry within 24 to 48 business hours against our deliverable logs, repository access histories, and server metrics.
MoR Remittance (5-10d)
Upon approval, the refund command is triggered via Lemon Squeezy MoR. The credit returns to your original card or bank account within 5 to 10 business days.
4. Support Desk & Escalations
For questions regarding billing status, cancellation requests, or invoices issued by Lemon Squeezy, our customer desk is available directly: