Refund Policy
At IZDIGI, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To ensure a positive shopping experience, we offer a 30-day no-questions-asked refund policy. Please take a moment to review the terms of our refund process below.
1. Eligibility for Refund
You are eligible for a refund under the following conditions:
- The refund request is made within 30 days of the original purchase date.
- The product was purchased directly from IZDIGI.
- The product has not been extensively used or downloaded multiple times.
- The product does not meet your expectations, regardless of the reason.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our support team at [your support email/contact form] with your order details, including the product name and purchase date.
- Provide a brief explanation for your refund request (optional – no explanation required).
- Our team will review your request and respond within 5 business days.
3. Refund Process
If your refund request is approved:
- The refund will be processed back to your original payment method (e.g., credit card, PayPal) within 7-10 business days.
- You will receive a confirmation email once the refund has been issued.
4. Non-Refundable Items
Certain products and services are not eligible for refunds, including:
- Custom or personalized digital products.
- Products that have been significantly altered or modified after purchase.
- Products obtained through third-party platforms (only products purchased directly from IZDIGI are eligible for refunds).
5. Support Before Requesting a Refund
Before requesting a refund, we encourage you to reach out to our support team. In many cases, we can help resolve any issues you may be experiencing with the product, whether it’s troubleshooting, technical assistance, or offering guidance on product features.
6. Refund Disputes
In the unlikely event of a dispute regarding a refund, we are committed to working with you to reach a fair resolution. Please contact our support team if you encounter any problems during the refund process.
Need Assistance?
If you have any questions or concerns about our refund policy, feel free to reach out to our support team at http://izdigi.com/contact. We’re here to help!
Thank you for choosing IZDIGI.
We appreciate your trust and look forward to providing you with high-quality digital products and services.
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